ProfessionalAdvantage Library
Active Listening - Active listening is the ability to communicate to another person that you have heard and understood their situation. It requires the ability to accurately paraphrase what you think the sender is saying, incorporating the sender's facts and their feelings around a particular issue or situation that has affected them. The purpose of this course is to increase the ability and effectiveness in active listening. The skills in this program apply equally to all situations where people come together and share information. They can be applied in business and personal life.
Click here to start this course
Communication Essentials - The purpose of this course is to provide learners with the fundamentals of communication. This course looks at the components of quality communication and the obstacles that hinder the process. The roles of both the sender and receiver are explored as they strive to reach a shared understanding. This course also looks at the implact of nonverbal communication and the importance of courage and compassion in shared understanding. Finally, this course examines the communication cycle and that communication is an on-going process.
Click here to start this course
Conflict Resolution - Conflict Resolution provides information and specific skills on how to effectively deal with conflict. Techniques for achieving win-win resolutions are covered and how to create an environment in your organization that strengthens your company and contributes to a productive environment.
Click here to start this course
Effective Feedback - The purpose of the course is to provide a process for planning and giving feedback, as well as techniques to use to improve the quality of feedback learners' receive. The overall theme of this course is using a road trip metaphor. Planning for a trip makes the journey more enjoyable and ensures your arrival. Planning feedback improves the quality of communication and aids in achieving your feedback goal. This provides growth opportunities for individuals and organizations.
Click here to start this course
Effective Negotiation - The purpose of the course is to provide the knowledge, skills, and techniques necessary to negotiate successfully. Negotiation skills are necessary to address conflicts between individuals, groups, and organizations. Negotiation promotes resolving problems in a manner that is mutually acceptable to all parties involved. When a collaborative approach to problem solving is not feasible, a bargaining strategy may be necessary. You enhance your ability to negotiate effectively when you understand and use characteristics of successful negotiators. You may tailor your negotiation style to suit the style of the participants by learning about them before and during the discussion. You improve your chances of influencing others during a negotiation discussion by focusing on the reason behind their views rather than what they say.
Click here to start this course
Interpersonal Behavior Patterns 1 - This course teaches students about interpersonal behavior. Students learn about the four major behavior patterns and how those patterns affect the actions, interactions and communications of individuals. The purpose of the course is to teach students about the Behavior Matrix, a model of behavior patterns typical of people in our culture. During this course, students will explore the four primary behavior patterns which can be discerned and identify their positive and negative aspects with regard to interpersonal relationships. They will also identify their own primary behavior pattern and realize which behaviors are more and less helpful in their day-to-day interactions.
Click here to start this course
Interpersonal Behavior Patterns 2 - This course teaches students how to adjust their interpersonal behavior to best fit the situation. Students identify their own behavior pattern combination based on the self-assessment exercise completed in Interpersonal Behavior Patterns 1. The purpose of the course is to teach students about the eight possible behavior pattern combinations. During this course, students explore these behavior pattern combinations and identify their strengths and limitations. They also learn how to adjust their behavior in order to increase their interpersonal effectiveness in various situations. Students learn strategies to improve their relationships with individuals who have other behavior pattern combinations. Finally, students identify some of their own strengths and limitations, and create a development plan to improve those limitations
Click here to start this course
Sexual Harassment - The purpose of this course is to provide employees with an overview of the laws and policies regarding sexual harassment in the workplace. The course also provides information on how to prevent sexual harassment and what to do if it happens. There are several fictitious and actual court cases for review that reinforce the information.
Click here to start this course
Time Management in the Workplace - This course is about time management in the workplace, focusing on the link between professional goals and effective time management. This course covers the benefits of time management and negative impacts of mismanaged time. The course goes on to explain how you can gain better control of your time and provides four tools for effective time management.
Click here to start this course
Violence in the Workplace - The purpose of this course is to empower employees to detect, prevent and survive violence in the workplace. The overall theme of this course is to know your environment and the people you work with. This way you can detect things outside of the norm to prevent violence from happening. There are examples both internal and external to the work environment, as well as techniques, tips and strategies to use when confronted with a violent situation.
Click here to start this course
Active Listening - Active listening is the ability to communicate to another person that you have heard and understood their situation. It requires the ability to accurately paraphrase what you think the sender is saying, incorporating the sender's facts and their feelings around a particular issue or situation that has affected them. The purpose of this course is to increase the ability and effectiveness in active listening. The skills in this program apply equally to all situations where people come together and share information. They can be applied in business and personal life.
Click here to start this course
Communication Essentials - The purpose of this course is to provide learners with the fundamentals of communication. This course looks at the components of quality communication and the obstacles that hinder the process. The roles of both the sender and receiver are explored as they strive to reach a shared understanding. This course also looks at the implact of nonverbal communication and the importance of courage and compassion in shared understanding. Finally, this course examines the communication cycle and that communication is an on-going process.
Click here to start this course
Conflict Resolution - Conflict Resolution provides information and specific skills on how to effectively deal with conflict. Techniques for achieving win-win resolutions are covered and how to create an environment in your organization that strengthens your company and contributes to a productive environment.
Click here to start this course
Effective Feedback - The purpose of the course is to provide a process for planning and giving feedback, as well as techniques to use to improve the quality of feedback learners' receive. The overall theme of this course is using a road trip metaphor. Planning for a trip makes the journey more enjoyable and ensures your arrival. Planning feedback improves the quality of communication and aids in achieving your feedback goal. This provides growth opportunities for individuals and organizations.
Click here to start this course
Effective Negotiation - The purpose of the course is to provide the knowledge, skills, and techniques necessary to negotiate successfully. Negotiation skills are necessary to address conflicts between individuals, groups, and organizations. Negotiation promotes resolving problems in a manner that is mutually acceptable to all parties involved. When a collaborative approach to problem solving is not feasible, a bargaining strategy may be necessary. You enhance your ability to negotiate effectively when you understand and use characteristics of successful negotiators. You may tailor your negotiation style to suit the style of the participants by learning about them before and during the discussion. You improve your chances of influencing others during a negotiation discussion by focusing on the reason behind their views rather than what they say.
Click here to start this course
Interpersonal Behavior Patterns 1 - This course teaches students about interpersonal behavior. Students learn about the four major behavior patterns and how those patterns affect the actions, interactions and communications of individuals. The purpose of the course is to teach students about the Behavior Matrix, a model of behavior patterns typical of people in our culture. During this course, students will explore the four primary behavior patterns which can be discerned and identify their positive and negative aspects with regard to interpersonal relationships. They will also identify their own primary behavior pattern and realize which behaviors are more and less helpful in their day-to-day interactions.
Click here to start this course
Interpersonal Behavior Patterns 2 - This course teaches students how to adjust their interpersonal behavior to best fit the situation. Students identify their own behavior pattern combination based on the self-assessment exercise completed in Interpersonal Behavior Patterns 1. The purpose of the course is to teach students about the eight possible behavior pattern combinations. During this course, students explore these behavior pattern combinations and identify their strengths and limitations. They also learn how to adjust their behavior in order to increase their interpersonal effectiveness in various situations. Students learn strategies to improve their relationships with individuals who have other behavior pattern combinations. Finally, students identify some of their own strengths and limitations, and create a development plan to improve those limitations
Click here to start this course
Sexual Harassment - The purpose of this course is to provide employees with an overview of the laws and policies regarding sexual harassment in the workplace. The course also provides information on how to prevent sexual harassment and what to do if it happens. There are several fictitious and actual court cases for review that reinforce the information.
Click here to start this course
Time Management in the Workplace - This course is about time management in the workplace, focusing on the link between professional goals and effective time management. This course covers the benefits of time management and negative impacts of mismanaged time. The course goes on to explain how you can gain better control of your time and provides four tools for effective time management.
Click here to start this course
Violence in the Workplace - The purpose of this course is to empower employees to detect, prevent and survive violence in the workplace. The overall theme of this course is to know your environment and the people you work with. This way you can detect things outside of the norm to prevent violence from happening. There are examples both internal and external to the work environment, as well as techniques, tips and strategies to use when confronted with a violent situation.
Click here to start this course
