Business Fundamentals
Applying Leadership Basics (Second Edition) - By learning and practicing the fundamentals of effective leadership, you can make a dynamic leader of yourself. This course will assist you in learning how a few strategies will equip you with knowledge you can apply in every leadership situation.
Click here to start this course
Balancing Work and Family (Second Edition) - Effective managers know how to successfully balance the demands of career responsibilities and home life in order to achieve success in a variety of roles. Learn to target specific areas and implement proven strategies in order to achieve your goals in the various aspects of your life.
Click here to start this course
Basics of Effective Communication (Second Edition) - Communication is not one event; it is a complex series of processes. We can achieve effective communication by carefully managing each of the processes in the series. This course will help you learn the specific management techniques which will help you communicate more effectively.
Click here to start this course
Basics of Effective Selling (Second Edition) - An edge in today’s market can easily be achieved by applying some basic selling techniques. By learning how to build a positive relationship between yourself and your customer that will routinely lead to your desired result, you’ll have acquired a powerful new business tool with broad application.
Click here to start this course
Building Strong Customer Relationships (Second Edition) - Customer service does not happen magically. It takes work. This course will give you an idea of how well your business is centered on the needs of its customers.
Click here to start this course
Conducting Performance Reviews (Second Edition) - In this course you will examine methods for conducting productive performance reviews.
Click here to start this course
Conflict Intervention (Second Edition) - Conflict is inevitable. It can destroy and it can create. Both danger and opportunity are present in a conflict situation, but the result obtained depends on the management and resolution of the conflict. The outcome of the conflict depends on how each party responds to the negative and emotional charges of the situation, and the third party role could be critical. With skilled intervention, conflict has the potential of developing better communication, more effective solutions, and greater empathy.
Click here to start this course
Creating a Strong Leadership Team (Second Edition) - Developing teamwork is essential in orchestrating and driving organizational success. By learning how to build solid working relationships, create and maintain a shared vision, and set up clear procedures, you will learn the requirements of creating a strong leadership team.
Click here to start this course
Delegating (Second Edition) - Delegating assignments is a win-win situation when done effectively. In this course, you will receive an overview on how to correctly delegate a task.
Click here to start this course
Develop a Strategic Plan (Second Edition) - The result of the strategic planning process will direct the resources of an organization to a successful future. In this course you will identify techniques for developing a strategic plan.
Click here to start this course
Discharging Employees (Second Edition) - Removing an employee's source of livelihood should be considered as a last resort—yet sometimes it is the right thing to do. Discharging an employee can be a difficult process. That is why careful planning and preparation can help ensure the action is appropriately and fairly applied.
Click here to start this course
Disciplining and Redirecting Employees (Second Edition) - The goal of corrective action is not to punish underachievers, but to improve their performance. As a supervisor or manager, you are the leader of a work team and how effectively you deal with problem conduct and performance will largely determine whether that team will be successful or fail in their task.
Click here to start this course
Financial Basics for Non-Financial Managers (Second Edition) - Managers must know how to interpret and understand financial information and use standard reporting tools in order to make sound fiscal planning decisions.
Click here to start this course
Intercultural Business Etiquette (Second Edition) - Doing business respectfully and effectively with people from other countries and cultures is a must in our global workplace. In this course you will identify various skills to address intercultural business etiquette.
Click here to start this course
Interviewing Job Candidates (Second Edition) - Matching the right candidate with the job is a critical function for any supervisor. Managers must learn simple guidelines for evaluating the organization's needs, assessing the candidates' skills and experience, and effectively preparing for and conducting the interview process.
Click here to start this course
Leading Effective Meetings (Second Edition) - Leading effective team meetings can ensure that everyone stays on task and meeting goals can be accomplished.
Click here to start this course
Leading Effective Teams (Second Edition) - Whether you are new to leading teams or you have experience, the basics are
relatively straightforward. Leading a team is a creative act; the concepts
may seem simple, but implementing them is often complicated. Teams can provide
wonderful opportunity for collaboration and innovation, but sometimes hurdles
get in the way of reaching objectives. In this course, you will receive an
overview of how to lead effective teams.
Click here to start this course
Managing a Virtual Office (Second Edition) - Technology is making it possible for employees to perform the same tasks from a remote location that they could if they were on site. Leaders must learn new skills and adapt past leadership behaviors to effectively manage a virtual office.
Click here to start this course
Managing Company Change (Second Edition) - Although meaningful change is rarely easy, it is a necessity of modern life. Organizations and individuals need to develop comfort in dealing with this constant challenge.
Click here to start this course
Managing Personal Stress (Second Edition) - Stress at work affects performance, but it can be controlled with patience and a systematic approach. In this course, you will learn techniques for effectively managing stress.
Click here to start this course
Managing Projects (Second Edition) - The managing process involves organization and planning, the proper allocation of resources, and the promotion of a strong team effort. Successful project management leads to acceptable results that meet the customers' real needs.
Click here to start this course
Mastering Cold Calls (Second Edition) - Successful salespeople have identified strategies for mastering cold calls, including identifying the target audience, delivering a polished presentation, and moving towards resolution by closing the sale. In this course, you will examine these strategies.
Click here to start this course
Motivating Employees (Second Edition) - Managers must identify methods for building a motivating environment.
Click here to start this course
Negotiating for the Sales Professional (Second Edition) - Success rarely happens by accident. Rather, it is the result of careful planning and preparation. By being familiar with the skills of negotiation, you will become a more effective sales professional.
Click here to start this course
Personal Financial Planning (Second Edition) - The need to think about finances and plan for the future is always present and increases in importance as a person grows older. Whether you're a novice or an expert, you'll want to improve and build upon what you already know. In this course, you will examine techniques for financial planning to secure your financial future.
Click here to start this course
Presentation Skills (Second Edition) - There are ways to master the challenges of public speaking. With adequate preparation, you can confidently deliver a presentation that captivates your audience. Managers must develop effective presentation skills and understand how to plan the content and strategy, practice in advance, and deliver a polished presentation.
Click here to start this course
Providing Effective Feedback (Second Edition) - Feedback is a powerful tool for motivating, mentoring, and guiding employees. As a manager, it is your responsibility to learn how feedback works and how you can use it to enhance your own performance and that of your employees. You will learn how to target specific areas to improve your use of feedback in the workplace.
Click here to start this course
Qualifying Sales Prospects (Second Edition) - To find customers, you must know how to qualify sales prospects. In this course you will identify various skills to effectively qualify prospects.
Click here to start this course
Recognizing and Avoiding Burnout (Second Edition) - You face stress in a variety of ways, and though you may be able to handle it in most instances, there are some times when the stress causes you to burn out. In this course you will identify techniques to recognize and avoid burnout in your life.
Click here to start this course
Recognizing and Managing Anger (Second Edition) - Anger is a healthy, natural emotion, but it often has its roots in a variety of things. In this course you will examine how to recognize, own, and discharge anger.
Click here to start this course
Recognizing Employee Performance (Second Edition) - Recognizing employee performance is essential when attempting to motivate employees.
Click here to start this course
Setting Performance Goals and Expectations (Second Edition) - In this course, you will identify methods to develop a systematic approach to setting performance goals and expectations for employees.
Click here to start this course
Solving Problems As A Team (Second Edition) - Leading a group of people toward making a quality decision is an important leadership skill to have in today's business environment. This course will identify various techniques to involve and motivate the team to solve problems effectively.
Click here to start this course
Telephone Sales Skills (Second Edition) - In this course, you will receive an overview on developing telephone sales skills.
Click here to start this course
Time Management - In this course you will explore how to plan your activities more effectively.
Click here to start this course
Understanding and Using Contracts (2nd Edition) - By learning fundamental contract principles, you will be better able to get what you want in business dealings and personal contracts, avoid misunderstandings and costly disputes, and achieve success in your business and personal ventures.
Click here to start this course
Applying Leadership Basics (Second Edition) - By learning and practicing the fundamentals of effective leadership, you can make a dynamic leader of yourself. This course will assist you in learning how a few strategies will equip you with knowledge you can apply in every leadership situation.
Click here to start this course
Balancing Work and Family (Second Edition) - Effective managers know how to successfully balance the demands of career responsibilities and home life in order to achieve success in a variety of roles. Learn to target specific areas and implement proven strategies in order to achieve your goals in the various aspects of your life.
Click here to start this course
Basics of Effective Communication (Second Edition) - Communication is not one event; it is a complex series of processes. We can achieve effective communication by carefully managing each of the processes in the series. This course will help you learn the specific management techniques which will help you communicate more effectively.
Click here to start this course
Basics of Effective Selling (Second Edition) - An edge in today’s market can easily be achieved by applying some basic selling techniques. By learning how to build a positive relationship between yourself and your customer that will routinely lead to your desired result, you’ll have acquired a powerful new business tool with broad application.
Click here to start this course
Building Strong Customer Relationships (Second Edition) - Customer service does not happen magically. It takes work. This course will give you an idea of how well your business is centered on the needs of its customers.
Click here to start this course
Conducting Performance Reviews (Second Edition) - In this course you will examine methods for conducting productive performance reviews.
Click here to start this course
Conflict Intervention (Second Edition) - Conflict is inevitable. It can destroy and it can create. Both danger and opportunity are present in a conflict situation, but the result obtained depends on the management and resolution of the conflict. The outcome of the conflict depends on how each party responds to the negative and emotional charges of the situation, and the third party role could be critical. With skilled intervention, conflict has the potential of developing better communication, more effective solutions, and greater empathy.
Click here to start this course
Creating a Strong Leadership Team (Second Edition) - Developing teamwork is essential in orchestrating and driving organizational success. By learning how to build solid working relationships, create and maintain a shared vision, and set up clear procedures, you will learn the requirements of creating a strong leadership team.
Click here to start this course
Delegating (Second Edition) - Delegating assignments is a win-win situation when done effectively. In this course, you will receive an overview on how to correctly delegate a task.
Click here to start this course
Develop a Strategic Plan (Second Edition) - The result of the strategic planning process will direct the resources of an organization to a successful future. In this course you will identify techniques for developing a strategic plan.
Click here to start this course
Discharging Employees (Second Edition) - Removing an employee's source of livelihood should be considered as a last resort—yet sometimes it is the right thing to do. Discharging an employee can be a difficult process. That is why careful planning and preparation can help ensure the action is appropriately and fairly applied.
Click here to start this course
Disciplining and Redirecting Employees (Second Edition) - The goal of corrective action is not to punish underachievers, but to improve their performance. As a supervisor or manager, you are the leader of a work team and how effectively you deal with problem conduct and performance will largely determine whether that team will be successful or fail in their task.
Click here to start this course
Financial Basics for Non-Financial Managers (Second Edition) - Managers must know how to interpret and understand financial information and use standard reporting tools in order to make sound fiscal planning decisions.
Click here to start this course
Intercultural Business Etiquette (Second Edition) - Doing business respectfully and effectively with people from other countries and cultures is a must in our global workplace. In this course you will identify various skills to address intercultural business etiquette.
Click here to start this course
Interviewing Job Candidates (Second Edition) - Matching the right candidate with the job is a critical function for any supervisor. Managers must learn simple guidelines for evaluating the organization's needs, assessing the candidates' skills and experience, and effectively preparing for and conducting the interview process.
Click here to start this course
Leading Effective Meetings (Second Edition) - Leading effective team meetings can ensure that everyone stays on task and meeting goals can be accomplished.
Click here to start this course
Leading Effective Teams (Second Edition) - Whether you are new to leading teams or you have experience, the basics are
relatively straightforward. Leading a team is a creative act; the concepts
may seem simple, but implementing them is often complicated. Teams can provide
wonderful opportunity for collaboration and innovation, but sometimes hurdles
get in the way of reaching objectives. In this course, you will receive an
overview of how to lead effective teams.
Click here to start this course
Managing a Virtual Office (Second Edition) - Technology is making it possible for employees to perform the same tasks from a remote location that they could if they were on site. Leaders must learn new skills and adapt past leadership behaviors to effectively manage a virtual office.
Click here to start this course
Managing Company Change (Second Edition) - Although meaningful change is rarely easy, it is a necessity of modern life. Organizations and individuals need to develop comfort in dealing with this constant challenge.
Click here to start this course
Managing Personal Stress (Second Edition) - Stress at work affects performance, but it can be controlled with patience and a systematic approach. In this course, you will learn techniques for effectively managing stress.
Click here to start this course
Managing Projects (Second Edition) - The managing process involves organization and planning, the proper allocation of resources, and the promotion of a strong team effort. Successful project management leads to acceptable results that meet the customers' real needs.
Click here to start this course
Mastering Cold Calls (Second Edition) - Successful salespeople have identified strategies for mastering cold calls, including identifying the target audience, delivering a polished presentation, and moving towards resolution by closing the sale. In this course, you will examine these strategies.
Click here to start this course
Motivating Employees (Second Edition) - Managers must identify methods for building a motivating environment.
Click here to start this course
Negotiating for the Sales Professional (Second Edition) - Success rarely happens by accident. Rather, it is the result of careful planning and preparation. By being familiar with the skills of negotiation, you will become a more effective sales professional.
Click here to start this course
Personal Financial Planning (Second Edition) - The need to think about finances and plan for the future is always present and increases in importance as a person grows older. Whether you're a novice or an expert, you'll want to improve and build upon what you already know. In this course, you will examine techniques for financial planning to secure your financial future.
Click here to start this course
Presentation Skills (Second Edition) - There are ways to master the challenges of public speaking. With adequate preparation, you can confidently deliver a presentation that captivates your audience. Managers must develop effective presentation skills and understand how to plan the content and strategy, practice in advance, and deliver a polished presentation.
Click here to start this course
Providing Effective Feedback (Second Edition) - Feedback is a powerful tool for motivating, mentoring, and guiding employees. As a manager, it is your responsibility to learn how feedback works and how you can use it to enhance your own performance and that of your employees. You will learn how to target specific areas to improve your use of feedback in the workplace.
Click here to start this course
Qualifying Sales Prospects (Second Edition) - To find customers, you must know how to qualify sales prospects. In this course you will identify various skills to effectively qualify prospects.
Click here to start this course
Recognizing and Avoiding Burnout (Second Edition) - You face stress in a variety of ways, and though you may be able to handle it in most instances, there are some times when the stress causes you to burn out. In this course you will identify techniques to recognize and avoid burnout in your life.
Click here to start this course
Recognizing and Managing Anger (Second Edition) - Anger is a healthy, natural emotion, but it often has its roots in a variety of things. In this course you will examine how to recognize, own, and discharge anger.
Click here to start this course
Recognizing Employee Performance (Second Edition) - Recognizing employee performance is essential when attempting to motivate employees.
Click here to start this course
Setting Performance Goals and Expectations (Second Edition) - In this course, you will identify methods to develop a systematic approach to setting performance goals and expectations for employees.
Click here to start this course
Solving Problems As A Team (Second Edition) - Leading a group of people toward making a quality decision is an important leadership skill to have in today's business environment. This course will identify various techniques to involve and motivate the team to solve problems effectively.
Click here to start this course
Telephone Sales Skills (Second Edition) - In this course, you will receive an overview on developing telephone sales skills.
Click here to start this course
Time Management - In this course you will explore how to plan your activities more effectively.
Click here to start this course
Understanding and Using Contracts (2nd Edition) - By learning fundamental contract principles, you will be better able to get what you want in business dealings and personal contracts, avoid misunderstandings and costly disputes, and achieve success in your business and personal ventures.
Click here to start this course
