Professional Development Library
Libraries Included: Personal Development, Organizational Development, Sales Development, Managing to Excel for Supervisors
Personal DevelopmentLibrary
Delivering Winning Presentations -
Delivering Winning Presentations provides instruction on delivering effective presentations through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. The informal presentation format lets the student work through the course at his or her own pace. The course covers using visual aids, overcoming nervousness, gesturing and voice control, introducing speakers, reporting information, and tips and techniques for giving that winning presentation. Integral to the course are exercises and role plays, self-help quizzes, Web site references, and a bibliography.
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E-Z E-Mail -
E-Z E-Mail provides instruction on developing e-mail writing skills through an interactive, self-paced learning experience that creates opportunities for business writers to improve their skills and adjust behaviors. E-Z E-Mmail is an indispensable learning and reference tool for people seeking to improve their e-mail writing skills. The informal presentation format lets students work through the course at their own pace. The course provides instruction on how to wisely use e-mail’s limited real estate , plan and organize a message, and manage the tone of the message. Integral to the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
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Mastering YOUR Personal Finances: How to Grow YOUR OWN Money Tree -
Mastering YOUR Personal Finances: How to Grow YOUR OWN Money Tree is the only interactive personal finance course available today. The objective of the course is to help you increase your Net Worth by providing comprehensive financial education and interactive tools to apply immediately in everyday life. You will not only learn the fundamentals of every aspect of personal finance - budgeting, saving, investing, insurance, taxes and real estate - but you will also have the opportunity to input your own personal information to develop a customized financial plan. The course is filled with interactive worksheets, calculators, forms, tip sheets, questionnaires, action plans, role plays, and even a stock screener. Pre- and post-assessments will test your knowledge - before taking the course and after completing it! What's more, you will never be alone throughout the course as you can email specific questions to the expert.
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Preparing Effective Presentations - -
Preparing Effective Presentations provides instruction on preparing effective presentations through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. The informal presentation format lets the student work through the course at his or her own pace. The course covers topics including credibility, key steps in preparing, targeting your audience, special speaking techniques, and tips to increase impact. Integral to the course are exercises and role plays, assessments, Web site references, and a bibliography.
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Organizational Development Library
Articulating a Vision -
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Being a Team Player Ver. 2 -
Being a Team Player provides instruction on team participation through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Being a Team Player is an indispensable learning and reference tool for people working in teams or as individual contributors. The informal presentation format lets the student work through the course at his or her own pace. The course covers how to be an effective team player and meeting participant, how teams work and what to do when things go wrong, how to communicate, and how to work together. Integral to the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
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Breakthrough Customer Service -
Breakthrough Customer Service provides instruction on customer service through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Breakthrough Customer Service is an indispensable learning and reference tool for people working in any customer service capacity. The informal presentation format lets the student work through the course at their own pace. The course covers developing core competencies, managing your customers' emotions, adding value, and using non-verbal communication effectively. Integral to the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
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Building Better Customer Relationships -
Where would we be without our customers? Whether customers are internal or external, the success of a business depends upon building and maintaining the best possible relationships. But who are your customers? Have you considered that you must meet the needs of your internal customers before you can possibly meet the needs of your external customers? This invaluable course provides all of the key components to building and maintaining better customer relationships. In this course, you will learn about quality standards, the importance of communication, handling mistakes and problems, turning excuses into solutions, being respectful of your customers' time, using the telephone effectively, building and maintaining mutual respect, establishing improvement trends, and caring for your customer after the sale. The course is replete with tips and case studies to help you apply the knowledge to improve your customer relationships.
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Closing the Gender Communication Gap -
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Coaching and Councelling -
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Conflict Resolution -
Conflict Resolution provides information and specific skills on how to effectively deal with conflict. Techniques for achieving win-win resolutions are covered and how to create an environment in your organization that strengthens your company and contributes to a productive environment.
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Effective Change Management -
Effective Change Management provides instruction on developing effective change management skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Effective Change Management is an indispensable learning and reference tool for people seeking to improve their ability to adapt to their changing environment. The informal presentation format lets the student work through the course at his or her own pace. The course provides instruction on identifying drivers of change, understanding why change is necessary, and laying the foundation for successful change. Integral to the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
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Ensuring Qualified Employees -
Employers and managers know just how critical it is to ensure that employees are properly qualified. Greater customer satisfaction and achieving consistently high quality standards are just two benefits to organizations of ensuring that the right employee and the proper training are in place. This course helps employers and managers identify employee qualification requirements, ensure those qualification requirements are achieved, identify measurement tools to gauge the effectiveness of training programs, and evaluate the work environment to ensure qualified employees are fully utilized.
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Managers as Mentors: Understanding Mentoring -
Managers as Mentors: Understanding Mentoring provides instruction on understanding mentoring through stages. This course is an interactive, self-paced learning experience that includes key learning points and exercises to explain mentoring. Integral to the course are exercises and case studies, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
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Maximizing Employee Involvement -
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Sales Development Library
Asking Questions, Winning Sales. -
A requirement for all sales professionals, this course defines effective selling and covers questioning techniques that help to qualify prospects, zero in on their needs and buying practices, and lead to successful closing strategies.
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Partner Selling - Approaching with Confidence -
Partner Selling -Approaching with Confidence is the third course offered in the Partner Selling e-Learning System. The course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Partner Selling - Approaching with Confidence is an indispensable learning and reference tool for sales professionals seeking to further develop sales skills. The informal presentation format lets the student work through the course at his or her own pace. The course covers how to build trust and rapport, how to ease sales pressure and how to remember names - all essential skills for approaching a client. Integral to the course are exercises, war stories, printable course materials, tips, factoids, Web site references, and a bibliography. This course can be taken as a stand-alone or as part of the Partner Selling e-Learning System.
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Partner Selling -- Is it for You? -
Partner Selling - Is It For You?, the first e-course offered in the Partner Selling e-courses Suite, provides an overview of consultative selling, the Partner Selling Model and the Partner Selling e-courses Suite. The e-course includes a self-paced assessment of sales skills and offers feedback to indicate subsequent e-courses geared toward the improvement of Partner Selling skills. Partner Selling - Is It For You? is an indispensable learning and reference tool for sales managers and sales professionals seeking to further develop sales skills and build sales partnerships. The informal presentation format lets the student work through the e-course at his or her own pace. The e-course assesses sales skills, compares sales models, and introduces the six steps of the Partner Selling model. Integral to the e-course are exercises, war stories, a self-assessment, printable e-course materials, tips, factoids, Web site references, and a bibliography. This e-course can be taken as a stand-alone or as part of the Partner Selling e-courses Suite.
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Partner Selling - Mastering the Craft of the Needs Review -
Partner Selling - Mastering the Craft of the Needs Review is the fourth course offered in the Partner Selling e-Learning System. The course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. This course can be taken as a stand-alone or as part of the Partner Selling e-Learning System.
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Partner Selling - Negotiating and Entering Sales Relationships -
Partner Selling - Negotiating and Entering Sales Relationships is the sixth course offered in the Partner Selling e-Learning System. The course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. This course can be taken as a stand-alone or as part of the Partner Selling e-Learning System.
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Partner Selling -- Prospecting and Planning for Gold -
Partner Selling -Prospecting and Planning for Gold is the second e-course offered in the Partner Selling e-courses Suite. The e-course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Partner Selling - Prospecting and Planning for Gold is an indispensable learning and reference tool for sales professionals seeking to further develop sales skills. The informal presentation format lets the student work through the e-course at his or her own pace. The e-course maps out a powerful 3-step prospecting formula and demonstrates the how's and why's of pre and post-planning. Integral to the e-course are exercises, war stories, printable e-course materials, tips, factoids, Web site references, and a bibliography. This e-course can be taken as a stand-alone or as part of the Partner Selling e-courses Suite.
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Partner Selling - Translating Value Made Easy -
Partner Selling - Translating Value Made Easy is the fifth course offered in the Partner Selling e-Learning System. The course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. This course can be taken as a stand-alone or as part of the Partner Selling e-Learning System.
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Play by Play Selling. -
Play by Play Selling provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Play by Play Selling is an indispensable learning and reference tool for people seeking to develop their selling skills. The informal presentation format lets the student work through the course at his or her own pace. Integral to the course are exercises, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
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Managing to Excel
Appraising People and Performance -
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Counseling and Disciplining -
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Getting Unbiased Information -
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Giving Clear Information -
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Identifying and Solving Problems -
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Listening and Organizing -
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Making Decisions, Weighing Risk -
Making Decisions, Weighing Risk, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Cognitive - Thinking Clearly. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Making Decisions, Weighing Risk is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course clarifies the difference between problem-solving and decision-making, provides a systematic approach to decision-making, and explains limits, desirables, options and risks. The e-course also includes a 10-step approach to decision-making and explores the involvement of others in the decision-making process. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography. This e-course can be taken as a stand-alone or as part of the Managing to EXCEL e-courses Suite.
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Planning and Scheduling Work -
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Setting Goals and Standards -
Setting Goals and Standards, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Administrative - Managing Your Job. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Setting Goals and Standards is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers the function of missions and goals, the sources of goals, and the components of goals. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography. This e-course can be taken as a stand-alone or as part of the Managing to EXCEL e-courses Suite.
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Thinking Clearly and Analytically -
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Time Management and Prioritizing -
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Training Coaching and Delegating -
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